Frequently Asked Questions

The tickets available for each event are listed in the events calendar. The ticket options will redirect you to the official ticket outlets.

Please note D.LIVE’s advice regarding the purchase of tickets via secondary ticket markets.

As a rule, if an event is cancelled, you will be informed in advance by the ticketing provider or the organiser. However, please do check for updates yourself shortly before each event via various channels.

If an event is cancelled, the ticket price is usually refunded, though often excluding the booking fee. To arrange this, please contact the ticket office where you purchased the tickets.

For all events at our venues, the Düsseldorf Rheinbahn combined ticket is included in the event ticket. This means that a return journey to the event in 2nd class is free of charge throughout the VRR area upon presentation of the ticket on the day of the event.

Whether a ticket is personalised or not depends on the event in question and the relevant organiser. For further information, please contact the organiser.

The procedure for lost tickets may vary depending on the event. For further information, please contact the ticketing platform where you purchased your tickets or the event organiser. This applies to both standard tickets and VIP tickets.

Purchased tickets cannot, as a rule, be returned or exchanged.

The box office is run by the organiser. For further information, please contact the relevant organiser.

This may vary from event to event, as it is up to the organiser to decide. This information is often available on the ticketing website.

For more detailed information, please contact the organiser.

Tickets for people with disabilities, e.g. wheelchair users, are not sold through the venue, but can be purchased directly from the relevant organiser. In some cases, tickets can also be bought via a ticket hotline operated by the relevant ticket portals. As a rule, the ticket price also includes a seat for one accompanying person.

That is up to the organiser in question. For further details, please contact the organiser or the ticket portal.

You will find verified resale platforms on the websites of many ticket providers.

Please note D.Live’s advice regarding the purchase of tickets via secondary ticket markets.

Standard tickets are sold through the respective organisers and ticket portals.

You can purchase VIP tickets via the PSD BANK DOME. Choose between business seats and exclusive box seats. For selected DEG home matches, you can purchase an upgrade to your standard ticket – our VIP Booster. Find out more about booking businessseats and box seats.

In conjunction with an admission ticket, you also have the option to buy a parking ticket before you set off. You can find the available parking tickets in our events calendar. 

For any pre-sales, please check the websites of the relevant organisers and ticket portals.

Ticket vouchers are sold via the relevant ticket portals.

You can travel to the PSD BANK DOME in comfort by bike, motorbike, tram or car. You can find all the information you need on how to get there here.

There are no parking spaces at the PSD BANK DOME specifically designated for motorbikes. There are bicycle parking facilities right next to the DOME.

Unfortunately, it is not possible to leave vehicles parked overnight. The car parks usually close 1½ hours after the event has finished.

You can buy parking tickets for the underground car park beneath the PSD BANK DOME in advance here.

There are no parking spaces specifically reserved for motorhomes at the PSD BANK DOME.

There is no designated taxi rank at the PSD BANK DOME. However, taxis do stop in the immediate vicinity of the DOME on Theodorstraße.

If you’d like to combine your visit to the PSD BANK DOME with a stay in Düsseldorf, you’ll find all the relevant information here.

Disabled parking spaces are available on the ground floor of the P1 car park.

For further information about your accessible visit, please see the Accessibility page.

Under the Youth Protection Act, children and young people under the age of 16 may only attend events that finish after 10.00 pm if accompanied by a responsible adult. The rules may vary for individual events. Further information is available under the relevant events in the events calendar and from the respective organisers.

You can find more information on the protection of minors at our venues in the ‘Admission & Security’ section.

The availability of meet-and-greet sessions varies depending on the event. In some cases, special tickets for these sessions are available to purchase via the ticket portals. Please contact the relevant ticket portal or the respective organiser for further information.

You can usually still enter the venue even after the event has started. Please speak to the stewards on site.

Whether photography and video recording are permitted at an event depends on the event in question. Please contact the relevant organiser for further information.

As a general rule, you are allowed to bring posters, billboards and similar items. The rules may vary in some cases. Please contact the relevant organiser for further details.

Unfortunately, early entry is not possible. However, there is a separate entrance for people with disabilities and those with reduced mobility.

Your ticket will indicate which tier and seat you are in.
You can find seating plans both at the venue and online, showing you where your seat is located in the PSD BANK DOME.

Unfortunately, the nappy-changing facilities are only in the ladies’ toilets.

Please contact the relevant organiser for further details.

The PSD BANK DOME is accessible to all. However, the upper tier is not suitable for people with disabilities or those with reduced mobility. If you have any questions, please feel free to contact us at info(at)psd-bank-dome.de or visit our accessibility page.

You will find the accessible toilets in the circulation area on the ground floor, on the first floor and in the Business Club. They are all accessible by lift and fitted with a Euro key.

Accessible parking spaces are available on the ground floor of the P1 car park.

Unfortunately, early entry is not possible. However, there is a separate entrance for people with disabilities and those with reduced mobility.

Bags and rucksacks larger than A4 size may not be taken into the PSD BANK DOME. The relevant event organiser may also impose further restrictions.

Smoking is prohibited in the PSD BANK DOME without exception. For further information, please refer to the house rules.

You can find a list of all prohibited items in our house rules.

At the PSD BANK DOME, we provide food and drink during events. From the moment doors open, you’ll find kiosks in our foyers, which will remain open until the end of the events.

You can find all the product information at the kiosks. Just ask one of our staff members.

As a general rule, you are permitted to bring food and drink into the venue. Please refer to the relevant event details in the events calendar for any exceptions to this rule.

You may only bring your own food and drink to events if this is medically necessary. Please refer to our house rules for further details.

We accept all standard payment methods at the food and drink stalls in the PSD BANK DOME. Whether it’s cash, a debit or credit card, Mobile Pay or similar. There is no cash machine on site.

Yes, there is a cloakroom in the foyer by the main entrance where you can leave your coats and bags. Payment at the cloakroom is by card only.

Should any problems arise, please contact the security staff on site.

The organiser of an event generally has the final say on accreditation. We would be happy to pass on your accreditation request. To do so, simply contact presse(at)d-live.de.

The well-being of our guests is our top priority, which is why your feedback is very important to us. Please feel free to email us at info(at)psd-bank-dome.de.

You can find all the information about corporate events here, or email us at corporate(at)d-live.de.

Please feel free to email us at VIP(at)psd-bank-dome.de.

You can find all current events at the PSD BANK DOME in our events calendar.

The PSD BANK DOME does not have public Wi-Fi.

You can find all the information regarding changes to event dates in our events calendar.

Here you will find a wide range of sightseeing options in Düsseldorf.

You can find all the information you need about sponsorship and advertising at the PSD BANK DOME here.